Question 1

How to order

Accepted Answer

Browse our live catalog and add the species and quantities you want to the cart — no account needed to browse. Send your order request from the cart with a free buyer account. It lands in our system instantly as an Inquiry. Our team confirms stock and the best freight rate, then issues a Proforma Invoice (PI) with the final breakdown. Pay the locked PI in advance by Telegraphic Transfer (T/T). Your order then moves to quarantine and documentation. Once departed, the Air Waybill (AWB) is published — track your shipment anytime, or follow your inquiry status by email.

Question 2

Payment

Accepted Answer

Advance payment before shipment is required. The exact amount is set by the Proforma Invoice (PI) issued in your buyer portal. Payment opens only after the PI is locked — the payment step and bank details appear right on your order page. Payments are not accepted by banker draft or personal checks, and only acceptable by Telegraphic Transfer (T/T). Payment terms are FOB: the invoice consists of freight charges, cost of goods, packaging cost & documentation charges. Send your T/T receipt by email or WhatsApp — our team confirms it and your order moves straight to quarantine.

Question 3

Packing Details

Accepted Answer

To ensure that our beloved fish are secure and arrive in perfect condition, our packing bags and boxes are designed specifically and also based on IATA standard (International Air Transport Association). Our plastic bags are made of high quality Polyethylene / PE plastics. Our boxes are thick Styrofoam boxes which will also be covered with cardboard boxes. Since we understand that our customers have different box preferences, we provide 3 dimensions of the box.

Question 4

Death On Arrival (DOA)

Accepted Answer

Customers should not be worried, since according to our experience, our Death On Arrival (DOA) rate is below 1.5% in average. However, if there is any mortality by the time the shipment arrived, do not worry, we will be responsible for it as long as the customer report it to us and provide some pictures within 24 hours after arrival. We will send the adjusted invoice immediately after the customer report the DOA to us.

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How To Order

Placing an Order

Payment

Packing Details

Death On Arrival (DOA)

Our Certifications and Compliance

CITES

ISO 9001

IATA LAR

KKP License

Quarantine

Biosecurity